Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Execution Index platform at xi.unleashepic.com, including the assessments, reports, documents, team surfaces, and consultant surfaces it provides (the "Platform"). The Platform is operated by Unleash Epic, LLC, an Oregon limited liability company ("Unleash Epic," "we," "us," or "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Your account

1.1 Who may use the Platform

You must be 18 or older to create an account. The Platform is built for working professionals and is intended for business use. If you are using it on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization.

1.2 Registration and accuracy

You agree to provide accurate information when you register and to keep it current. You are responsible for your credentials and for everything that happens under your account. Tell us promptly at john@unleashepic.com if you believe your account has been accessed by someone else.

1.3 Answer honestly

The Platform reads what you give it. If you answer an assessment as the person you would like to appear to be, your results will describe that person. That is your choice, and it is also the limit of what we can be responsible for.

2. What the assessments are, and what they are not for

The Execution Index and the Systems Intelligence assessment are structured readings intended for professional development, coaching conversations, and organizational planning. They produce a score, a pattern, and a set of recommendations to work with.

If you need psychological, medical, or legal advice, consult a licensed professional in that field.

We do not guarantee any particular outcome. What the Platform gives you is a reading and a plan. What happens next depends on the work you do.

3. Purchases

3.1 What you can buy

The core assessment is free. Some products are one-time purchases, including the individual playbook unlock and the team workshop unlock. Prices are shown at checkout before you pay. Purchases are one-time rather than recurring, so nothing renews automatically and there is no subscription to cancel.

3.2 Payment

Payments are processed by Stripe on Stripe's own hosted checkout pages. Your card details are entered on Stripe's pages and never reach our servers. Your purchase is also subject to Stripe's terms. You are responsible for any applicable taxes.

3.3 Refunds

Our products are digital and are delivered to you immediately. If a product is not as described, contact us at john@unleashepic.com within 14 days of purchase and we will make it right or refund you. Tell us what you expected and what you received. We read every one of these ourselves.

4. Teams

4.1 Inviting members

If you invite people to a team, whether as a team leader or as a consultant, you represent that you are permitted to invite them and to share their email addresses with us for that purpose. You are responsible for telling your members what the assessment is for and for complying with any employment, works council, or data protection obligation that applies to you.

4.2 What a team sees

Members' individual answers remain private, as described in the Privacy Policy. A team leader, a team member, and a consultant see combined team-level readings. Team readings are expressed as bands and counts, systems layers stay unreported until at least three members have responded, and rosters under ten members receive blended work views. You accept those limits as a feature of the product and you agree not to ask us to remove them.

4.3 Consultants

Consultants working through the Platform are independent professionals. They are not our employees or agents, they are the professional of record for their own advice, and we are not responsible for the advice they give or the decisions their clients make. A consultant who uses an outside AI tool on client material is required to obtain the client's consent to third-party AI processing before uploading anything about that client, to use a business or enterprise workspace rather than a personal account, to keep client materials first-name only, and to delete client materials when the engagement ends. Those obligations are part of these Terms for anyone using the Platform as a consultant.

5. Acceptable use

You agree not to:

• scrape, crawl, or use any automated means to extract content, items, or data from the Platform;
• copy, resell, sublicense, or provide access to the Platform, the assessment items, or the reports to anyone who has not purchased or been granted access;
• misrepresent your results or someone else's results, or present a report as certifying something it does not say;
• attempt to re-identify an individual from a team-level reading, or combine team readings with other information in order to work out how a specific person answered;
• use the Platform to make or support an employment selection decision, as set out in section 2;
• probe, scan, or test the security of the Platform except through the responsible disclosure process on the Security page;
• interfere with the Platform's operation, introduce malicious code, or attempt to access accounts, data, or systems you are not authorized to access;
• use the Platform in violation of any applicable law or regulation;
• reverse engineer the scoring logic or the content matrices in order to build a competing instrument.

6. Intellectual property

6.1 What we own

The Platform, the assessment instruments and their items, the scoring models, the archetype and content matrices, the report and document templates, and the software, design, text, and graphics that make up the Platform are owned by Unleash Epic and protected by copyright, trademark, trade secret, and other intellectual property law.

When you purchase or are granted access to a product, you receive a personal, non-exclusive, non-transferable licence to use the documents it produces for your own professional development or your own organization's internal purposes. You may print them, share them with your coach or your leader, and work from them. You may not publish them, resell them, or use them as the basis of a competing product.

6.2 What you own

Your data is yours. Your answers, your notes, your workflow inventory, and the profile information you give us belong to you. You grant us the licence we need to host, process, and display that data in order to operate the Platform and produce your results, including passing it to the service providers listed in the Privacy Policy. That licence exists so the product can work, and it ends when you delete your data.

6.3 Feedback

If you send us an idea or a suggestion for improving the Platform, we may use it without obligation to you. Please do not send us anything you consider confidential.

7. Disclaimers

THE PLATFORM AND ALL REPORTS, DOCUMENTS, AND RECOMMENDATIONS IT PRODUCES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• the Platform will be uninterrupted, timely, secure, or available at any particular time;
• any error or defect will be corrected;
• the results, scores, or recommendations will meet your requirements or produce any particular outcome;
• the assessments are suitable for any purpose other than the professional development purpose described in section 2.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

UNLEASH EPIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO UNLEASH EPIC FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT. IF YOU HAVE PAID US NOTHING, OUR TOTAL LIABILITY IS ONE HUNDRED UNITED STATES DOLLARS (US$100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limitations above apply to the greatest extent permitted, and nothing in these Terms limits liability that cannot lawfully be limited.

9. Indemnification

You agree to indemnify, defend, and hold harmless Unleash Epic and its members, officers, employees, and contractors from and against any claim, liability, damage, loss, or expense, including reasonable attorneys' fees, arising out of or connected with:

• your use of the Platform;
• your breach of these Terms, including any use of an assessment or its output in an employment selection decision;
• your invitation of team members, or your handling of any team member's information;
• advice you give as a consultant, and your handling of client material including your use of outside AI tools;
• your violation of any law or of the rights of another party.

10. Governing law and dispute resolution

10.1 Governing law

These Terms are governed by the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

10.2 Talk to us first

Before starting a formal proceeding, both sides agree to try to resolve the dispute in good faith by direct discussion. Write to john@unleashepic.com describing the problem and what you want. Most things end here.

10.3 Binding arbitration

If a dispute is not resolved within thirty (30) days of that notice, either party may submit it to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Portland, Oregon, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may still bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

10.4 Waiver of class actions

Any arbitration or proceeding is limited to the dispute between you and Unleash Epic individually. You agree to waive any right to participate in a class action, a collective action, or a class-wide arbitration, and you agree that an arbitrator may not consolidate claims from more than one person.

11. Termination

You may stop using the Platform at any time and delete your account from your account page. Deleting your account removes your data as described in the Privacy Policy, and it ends any licence you hold to the products you purchased.

We may suspend or terminate your access if you breach these Terms, if your use puts the Platform or other users at risk, or if we are required to by law. Where the circumstances allow it, we will tell you first and give you a chance to put it right. Sections 6, 7, 8, 9, and 10 survive termination.

12. Changes to these Terms

We may modify these Terms. We will post the revised version on this page and update the date at the bottom. If a change is material, we will make that clear rather than relying on you to spot the date. Continuing to use the Platform after a change means you accept the revised Terms. If you do not accept them, stop using the Platform and delete your account.

13. General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any separate written agreement covering a consulting engagement, are the entire agreement between you and Unleash Epic about the Platform, and they supersede any earlier understanding on the same subject.
• Severability. If any provision is held invalid or unenforceable, that provision is struck and the rest remains in force.
• Waiver. Our failure to enforce a provision is not a waiver of it or of any other provision.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for a failure or delay caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, fire, flood, labour action, or failure of a hosting or network provider.
• Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Unleash Epic.
• Notices. We may give you notice by email to the address on your account or by posting on the Platform. You give us notice at john@unleashepic.com.

14. Contact

Unleash Epic, LLC
Email: john@unleashepic.com
Web: unleashepic.com